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Law

Meridian Law Partners

Built an intake-and-scheduling layer that screens consultation requests against case criteria automatically, before they reach a partner’s calendar.

The challenge

Partners were fielding consultation requests directly, many of which didn’t meet the firm’s case criteria — an expensive use of senior time.

The solution

An AI intake system now screens every inquiry against case type, jurisdiction, and conflict criteria before it reaches a partner’s calendar.

Before / after

BeforeAfter

Unqualified consultations

12 / mo

0 / mo

Partner hours on intake

7 hrs/wk

0.5 hrs/wk

Consultation-to-client rate

18%

61%

Return on investment

0%

ROI within four months

How it went

From first call to measurable result.

  1. 1

    Discovery

    Week 1

    Defined intake criteria across case type, jurisdiction, and conflict checks with each practice group.

  2. 2

    Build

    Weeks 2–4

    Screening logic and partner-calendar routing built, tested against a year of historical inquiries.

  3. 3

    Launch

    Week 5

    Rolled out firm-wide, with partners reviewing screened-out inquiries weekly for the first month.

  4. 4

    Result

    Month 4

    Zero unqualified consultations booked; conversion rate more than tripled.

Every consultation on our calendar now is one we actually want. That alone changed how we plan our week.

Robert IanelliManaging Partner, Meridian Law Partners

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