All case studies

Healthcare

Ashcombe Health Partners

Automated patient intake and insurance-eligibility verification, cutting booking time from over twenty minutes to under five.

The challenge

Front-desk staff spent most mornings on the phone confirming insurance eligibility before patients could even be scheduled.

The solution

Voltheris automated intake and eligibility verification, so patients are scheduled the same day they call — with eligibility already confirmed.

Before / after

BeforeAfter

Intake to booking time

22 min

4 min

Missed appointments

14%

7.8%

Front-desk hours on intake

26 hrs/wk

9 hrs/wk

Return on investment

0%

ROI within five months

How it went

From first call to measurable result.

  1. 1

    Discovery

    Week 1

    Reviewed eligibility-verification workflows and payer requirements with front-desk staff.

  2. 2

    Build

    Weeks 2–3

    Eligibility-check automation and scheduling logic built and validated against real payer responses.

  3. 3

    Launch

    Week 4

    Live at the flagship clinic, then extended to two satellite locations two weeks later.

  4. 4

    Result

    Month 5

    Missed appointments down 44%; front-desk time reclaimed for patient-facing work.

“Our staff finally have time to actually talk to patients instead of chasing insurance cards.”

Dr. Priya Malhotra — Practice Director, Ashcombe Health Partners

More work

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